Project Manager

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.  
If you have project management experience within the insurance industry, and are looking for a new challenge, we would love to hear from you.  

Zurich Canada is currently looking for a highly capable Project Manager to lead the end-to-end delivery of strategic initiatives across business and technology.

Reporting to the AVP, Client Engagement Platforms, you will translate business ideas into well-defined, executable projects and ensuring delivery from initial scoping through to successful implementation and benefits realization.

You will act as a trusted partner to business and technology leaders, driving clarity, structure, and momentum across complex initiatives. This is not a coordination role — it requires strong ownership, critical thinking, and the ability to challenge, influence, and deliver outcomes in a fast-paced environment.

This role requires a proactive, solution-oriented mindset — bringing not just problems, but clear analysis, impact, and recommended paths forward in a supportive environment where your voice matters. This posting is for an existing vacancy. 

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

• Lead end-to-end project delivery, from initial concept to full implementation and benefits realization.
• Manage cross-functional teams, coordinating efforts between business, IT, and external vendors for optimal results.
• Facilitate structured, outcome-focused meetings using clear agendas and decision frameworks.
• Translate business needs into precise project scopes, objectives, deliverables, and measurable success criteria.
• Develop comprehensive project plans, estimates, timelines, and resource allocations, identifying dependencies and critical paths.
• Gather and document requirements using structured methods, ensuring business and system needs are fully understood.
• Partner with stakeholders to design practical, scalable solutions aligned with business objectives.
• Establish and oversee project budgets, financial forecasts, and track costs, communicating impacts from changes.
• Proactively identify and mitigate risks and issues, providing context, quantified impacts, and actionable solutions.
• Manage vendor relationships and performance to optimize delivery and cost effectiveness.
• Ensure compliance with security, regulatory, and audit requirements throughout the project lifecycle.
• Prepare for operational readiness, including communications, training, deployment, and transition to BAU teams.

Job Qualifications - What you bring to the table

Required:

• Insurance industry experience
• Experience managing IT, infrastructure, or end-user computing (EUC) projects
• Strong understanding of SDLC, Agile delivery, and service management frameworks (ITIL v3/v4)

Preferred:

• Proficiency with project and delivery tools (MS Project or equivalent, Azure DevOps / Jira, ServiceNow, Power BI, Excel, PowerPoint)
• Strong PowerPoint skills, with the ability to create clear, structured, executive-ready presentations.
• Strong stakeholder management and vendor negotiation capabilities
• Certifications such as PMP, PMI-ACP, PRINCE2, ITIL Foundation, Lean Six Sigma, or relevant Microsoft certifications

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is 68,000 - 108,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
 
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  
 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
 
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
 
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  
 
•    We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.  
 
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 
 
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.    

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.