Senior Claims Manager, Casualty Claims

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at one of the most impactful global insurance providers in the world? Look no further than Zurich Canada.

If you have claims experience, including experience managing and directing work activities, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Senior Claims Manager, Casualty Claims to lead a team of Claims Professionals and support high-quality service and operational efficiency. Reporting to the VP of Mainstream Claims, you will manage and direct the work activities of a team of Claims Professionals across one or multiple locations. You will play a crucial role in delivering high-quality service and operational efficiency through performance management, employee development and coaching.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

•    Lead and direct administrative activities for Customer Services functional areas by helping develop, implement and monitor administrative and operational policies, procedures and best practices.
•    Use management tools to assess, evaluate and improve workflows, processes, procedures, systems and data quality to enhance outcomes, efficiency, quality and productivity.
•    Coordinate, manage and champion changes in requirements, strategy and culture across all functional areas of responsibility.
•    Build rapport and maintain effective relationships with business partners to improve internal and external customer satisfaction and achieve business objectives.
•    Execute and monitor activities that support compliance with internal controls, audit controls and best practices.
•    Manage and allocate resources to support effective utilization and meet customer needs.
•    Implement and support talent management practices through goal setting, performance measurement and monitoring, feedback, mentoring, development and training.
•    Manage and monitor expenditures to support an efficient cost structure.
•    Support the business planning process for the functional units within the assigned geographic area.
•    Identify opportunities and risks associated with changes in the external environment and recommend improvements to the department.
•    Act as a technical resource for the team.

Job Qualifications - What you bring to the table

Required
•    Bachelor’s degree and 6 or more years of experience in Claims;
•    High school diploma or equivalent and 8 or more years of experience in Claims.
AND
•    2 or more years of management experience.
•    Data research and analysis skills.
•    Ability to travel up to 25%.

Preferred
•    Six or more years of commercial lines Claims experience.
•    Previous people management experience.
•    Strong data research and analysis skills.
•    Training and presentation skills.
•    Strong verbal and written communication skills.
•    Advanced Microsoft Office Suite and spreadsheet/database skills.
•    Strong organization and multitasking skills.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience and internal equity. The salary range for this position is $110,000 to $160,000. This range reflects the expected pay for the role across Canada and may vary depending on factors such as office location, specific responsibilities and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to reflect the communities in which we live and work. Our DIEB initiatives help create an environment where everyone feels welcome.
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give employees the tools they need to make an impact.
•    We care about our employees’ well-being and offer a comprehensive health and benefits plan with varying levels of coverage, as well as a competitive total compensation package.
•    We understand how important it is to rest, recharge and do the things you love. All employees receive a minimum of four weeks of vacation per year.
•    Employees also receive four personal days per year to use at their discretion for appointments, cultural or religious holidays, mental health or other personal reasons.
•    We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
•    We care about our communities and give back through our talent, time and resources.
•    We are proud to be recognized as one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 900 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.