Senior Manager, Internal Controls

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What is the opportunity?

We are looking for a Senior Manager, Internal Controls for Zurich Cover-More (ZCM). This position reports to the Head of Internal Controls, Zurich Cover-More Group and will be based in New York, Toronto, or Schaumburg.  

This is a unique opportunity to join Zurich Cover-More’s Internal Controls function at a pivotal moment as we build our framework from the ground up. You’ll be designing and implementing a scalable, fit-for-purpose control environment that supports a complex, multi-entity, multi-region business. You’ll work side-by-side with Finance, Operations, and other functional leaders to understand processes, assess risks, and roll out controls that add real value. This is a build-focused role in a newly established function, offering both challenge and the opportunity to make a lasting impact.

What will you be doing?

• Designing and implementing internal controls (ICFR/ICIF) in line with Zurich Group policies and regulatory requirements.
• Partnering with first-line teams to assess risks, map processes, and design practical, auditable controls.
• Leading walkthroughs, control testing, and monitoring to ensure effectiveness and compliance.
• Managing control documentation and reporting on status, issues, and remediation progress.
• Collaborating with cross-functional teams across geographies to embed controls and promote awareness.
• Tracking implementation milestones and delivering progress updates to senior leadership.

What are we looking for?

• Bachelor’s degree with 8+ years’ experience in internal controls, risk, or audit within a regulated or global insurance/financial services organization.
• Proven expertise in designing and implementing internal control frameworks (e.g., COSO, SOX, ICFR, ICIT).
• Experience with control walkthroughs, testing, and effectiveness assessments, ideally from Big Four audit or similar environments.
• Strong stakeholder engagement skills and experience partnering with senior management.
• Excellent analytical, problem-solving, and documentation skills, with the ability to simplify complex concepts.
• A proactive, collaborative approach and the ability to thrive in a dynamic, fast-paced environment.
• Certifications like CPA, CIA, or CISA, and experience with GRC tools or data analytics platforms (preferred).
• Experience working in a post-M&A/integration environment within a matrixed global organization (preferred).

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!