Strategic Operations & Operational Excellence Leader, National Accounts & Multinational

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience leading strategic operations and driving continuous improvement, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Strategic Operations & Operational Excellence Leader, National Accounts & Multinational to champion operational excellence and inspire measurable change across our business.

Reporting to the VP, Head of National Account Operations & Multinational, you will lead strategic initiatives and operational projects that deliver high-impact results for our National Accounts & Multinational business, supporting both local and global priorities.

You will be a trusted advisor, fostering strong relationships and driving a culture of innovation and continuous improvement.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

What you will do

• Lead strategic projects from conception to implementation, overseeing planning, resource allocation, and progress tracking.

• Facilitate team processes and provide methodologies, tools, and training to institutionalize best practices.

• Partner with global and regional teams to drive initiatives and continuous improvement projects.

• Develop, implement, and champion best practices in project execution and change management.

• Establish performance metrics aligned with business strategy, tracking progress and impact.

• Build and maintain collaborative relationships with stakeholders, sponsors, and business partners.

• Design and manage communication and implementation plans for enterprise-wide initiatives.

• Demonstrate leadership, influence, and facilitation skills to create ‘win/win’ solutions and resolve complex issues.

• Set project direction, define objectives, and identify critical success factors.

• Communicate project updates, manage escalations, and ensure alignment across the organization.

• Remove obstacles, resolve challenges, and support teams in achieving desired outcomes.

• Ensure compliance with company policies and foster a culture of accountability, learning, and action.

• May serve as Project Manager for large, enterprise-wide initiatives as needed.

• Business travel may be required during peak periods.

Job Qualifications - What you bring to the table

• Bachelor’s Degree and 8+ years of experience in Insurance, Operations Training, Change Management, or a related business field

OR

• High School Diploma or Equivalent and 10+ years of experience in the above areas

AND

• 3+ years managing a team of professionals

• Enterprise-wide project management experience

Preferred Qualifications

• Strong analytical thinking and problem-solving skills

• Insurance knowledge and/or experience

• Demonstrated experience managing large-scale projects

• Exceptional verbal and written communication skills, adaptable to all levels of the organization

• 3+ years of people development experience

• Project Management Professional (PMP) Certification (PMI)

• Proven ability to manage multiple priorities and tight deadlines

• Change management and training experience

Our Culture

• At Zurich, we are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

• We value diverse perspectives and give our employees the tools they need to make an impact.

• We care about employee well-being and offer a comprehensive health/benefits plan and a competitive total compensation package.

• All employees receive a minimum of four weeks of vacation per year to rest, recharge, and pursue personal interests.

• Employees receive four personal days per year for appointments, cultural or religious observances, or mental health.

• We are committed to continuous improvement, offering comprehensive training and development opportunities.

• We give back to our communities through our talent, time, and resources.

• Zurich Canada is proud to be one of Greater Toronto’s Top Employers and a recipient of Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.