Share this Job
Apply now »

Claims Call Center Representative



Are you Customer Service professional looking for a change of pace?  Tired of working retail hours? Had enough of cold calling people with a sales pitch during dinner?


As a Global Commercial Insurance leader, Zurich is seeking professionals like yourself to join our Inquiry team. This role will support our customers100% remotely, but you must be willing to work CST hours which is between 7 am – 7 pm.  the ideal candidates must be located in the following time zones: Pacific or Mountain Standard Time.


Right now, you’re thinking “Sounds great, but I don’t know much about insurance”.


We’ve got you covered.  This role offers an in depth, 4-week training that covers everything you’ll need to get you started and includes time to practice what you’ve learned before you hit the gates.


What does the role include?

  • Competitive Pay
  • Flexible scheduling 
    • Operating hours of 7:00 AM to 7:00 PM (Central Time) / 6AM - 6PM (Mountain Time) M-F
    • No weekends & No late nights 
  • Annual Merit Increase & Bonus Opportunity
  • Amazing PTO that you’ll get to hear all about during the interview process
  • 401K Match up to 6%
  • Opportunity for Overtime Pay
  • Career mobility
  • Medical, Vision & Dental  


Basic Qualifications:     

  • High School Diploma or Equivalent Data entry experience
  • Data entry experience
  • +6 months Customer Service experience


Preferred Qualifications: 

  • 6 months call center experience
  • Strong data entry skills and the ability to type 32 WPM or more. 
  • Demonstrated proficiency in Windows based operating systems and Microsoft office. 
  • Strong comprehension skills, professional demeanor
  • Solid oral & written communication skills. 
  • Demonstrated strong attention to detail and solid problem-solving skills 
  • Bilingual, Spanish to English
  • Insurance knowledge preferred. 
  • Computer proficiency is a must - you will use various screens and systems regularly 






Applicable Only to Jobs to be Performed Remotely in Colorado or New York

The salary for this role is around $39,900.00.  This is the rate Zurich NA in good faith believes is the rate of possible compensation for this role at the time of the posting.  Zurich NA may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Colorado or New York.  This rate may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Washington St Virt. Office, AM - Remote Work (US), AM - California Virtual Office, AM - Idaho Virtual Office, AM - Montana Virtual Office, AM - Nevada Virtual Office, AM - Oregon Virtual Office, AM - Utah Virtual Office, AM - Wyoming Virtual Office, AM - New Mexico Virtual Office
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI MM1 

Apply now »