Claims Call Centre Supervisor

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 148 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join our virtual inbound call center team in North America.  In this role, you will lead a group of Customer Care Professionals (CCPs), providing front-line supervision and guidance.  Your primary objective will be to drive exceptional team performance while ensuring the delivery of outstanding customer service. 

If you are passionate about leading people, optimizing performance, and creating a culture of excellence and collaboration this is your opportunity to make a difference!

Additional responsibilities will include:

• Driving superior customer service through effective leadership, technical support, issue resolution, and reporting on key metrics
• Meeting customer service targets and adhering to best practice protocols
• Driving performance by setting expectations, monitoring results, providing feedback, and supporting employee development in line with company policies.
• Ensuring transparent communication by sharing organizational information with the team through meetings, one on ones, emails and regular interactions.
• Protecting Zurich´s reputation by maintaining confidentiality of claims information
• Supporting team objectives by achieving results and participating in projects as needed
• Extended Hours during Peak Periods, as required

Basic Qualifications:

• Bachelor Degree and 2 or more years of experience in the Call Center area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Administrative area                                                                           
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Call Center area
  AND

• Microsoft Office Experience 
• Customer service experience

Preferred Qualifications:

• Leadership, coaching or mentoring experience
• People management experience
• Strong verbal and written communication skills
• Strong problem-solving
• Analyze and interpret data
• Project management experience
• Intermediate Microsoft Office skills
• Insurance industry experience
• INS 21, 22, 23

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $46,200.00 - $75,600.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Remote Work (US), AM - Vermont Virtual Office
Remote Working: No
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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