Zurich is seeking a skilled Senior Operations Business Analyst to drive excellence in third party oversight and process improvement. The ideal candidate will possess experience collaborating with external partners such as TPAs, implementing operational standards, and leading initiatives that enhance customer experience and efficiency.

Key Responsibilities Include:

• Provide oversight and support for customer service delivered by strategic TPAs.
• Develop, refine, and implement business processes to ensure TPAs consistently meet Zurich’s operational and performance standards.
• Set clear expectations for TPAs, monitor ongoing performance, and identify areas for improvement. Proactively address compliance issues and escalate persistent patterns to senior leadership for resolution.
• Lead improvement and standardization projects with TPAs to optimize operational delivery.
• Analyze data from multiple sources to spot trends and understand how different scenarios impact customer service and TPA performance. Use these insights to recommend changes that drive positive outcomes for both Zurich and our customers.
• Collaborate with stakeholders to define business needs and requirements for process or system changes. Lead implementation efforts that enhance business outcomes, customer experience, and operational efficiency.
• Address challenging business issues and develop tailored solutions that meet customer needs and business constraints, improving service and performance.
• Foster strong relationships with TPAs to identify opportunities for improvement and drive operational standardization.
• Work across teams to enhance business delivery, focusing on improved customer service, cost efficiency, and higher levels of standardization.

Basic Qualifications:

• Bachelors Degree and 6 or more years of experience in the Insurance Operations area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance Operations area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Insurance Operations area

Preferred Qualifications:

• Bachelor’s degree in business, operations, or related field.
• 5+ years of experience in operations management, business analysis, or third party oversight.
• Proven ability to lead process improvement and standardization initiatives.
• Strong analytical skills and experience using data to drive business decisions.
• Excellent communication, stakeholder engagement, and relationship-building abilities.
• Experience in insurance or financial services is a plus.
• Third party relationship management experience
• Business process analysis

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $75,800.00 - $124,100.00, with short-term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Remote Work (US), AM - Kansas Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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