Claims Handling Supervisor I

Zurich North America is hiring an RCIS CROP Claims Handling Supervisor I to join our team! The ideal candidate will need to live and service within a 50-to-60-mile radius of the following cities in Illinois: Mt. Vernon, Nashville, and Carmi.

With management oversight, leads and directs a team of lower level technical Claims Professionals who are responsible for low complexity and exposure claims in personal or commercial property/casualty lines of business. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.

In this role you will be responsible for:

• Drive superior claims results for low complexity and exposure claims in personal or commercial property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Motivate and lead a high performance team by attracting, on boarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, Investment Management and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Basic Qualifications:

• Bachelor’s Degree and 4 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area
  AND
• 3 or more years of claims handling experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Preferred Qualifications:

• Negotiation experience
• Experience collaborating across work groups
• Experience in line of business
• Leadership, coaching or mentoring experience
• People management experience
• Ability to collaborate across work groups
• Excellent communication skills
• Analytical skills
• Team lead or management experience

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The proposed salary range for this position is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Illinois Virtual Office
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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