F&I Customer Support Consultant

Zurich is seeking an F&I Customer Support Associate or Consultant to join our Finance & Insurance (F&I) team. This remote role involves providing high quality support to our agents, brokers, customers, and partners through phone and electronic communication, ensuring exceptional service and resolution of inquiries. 

Under direct supervision, the Customer Support Associate will be responsible for handling non-routine telephone and electronic inquiries from the organization’s agents, brokers, insureds, regulators, customers, claimants, and prospective customers. The focus is on delivering excellent customer service by addressing inquiries accurately and efficiently.

The Customer Support Consultant will manage a high volume of telephone and electronic inquiries from the organization’s agents, brokers, insureds, customers, claimants, and prospective customers. This role often involves extensive research to resolve complex issues, ensuring a high standard of customer service and satisfaction.

Must be willing to work Monday through Friday between the hours of 7:30am - 7:30pm CST (shift-based scheduling), with occasional Saturday and/or overtime as required.

In this role, a Customer Support employee will be responsible for:

• Research and respond to telephone and electronic inquiries from customers.
• Enter inquiry data into tracking system.
• Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer’s vicinity).
• Locate claims office staff for insureds and other parties calling to report claims.
• Identify appropriate business or marketing reps for agents seeking appointments.
• Research and respond to telephone and electronic inquiries from customers.
• Investigate and route complaints from national/local insurance regulators and consumer to appropriate office for resolution.
• Locate claims office staff for insureds and other parties calling to report claims.
• Identify appropriate business or marketing reps for agents seeking appointments.
• Enter inquiry data into tracking system.

Basic Qualifications:

• Bachelor’s Degree and No prior experience required in the Customer Service area
• OR
• High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area
• AND
• Experience with Microsoft Office

Preferred Qualifications:

• Minimum of 6 months of call center experience
• Proven ability to multitask across multiple applications and systems
• Comfortable working with various platforms and multiple monitors simultaneously
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience in the finance, automotive, or auto dealership industry

• Strong team collaboration and interpersonal skills
• Excellent written and verbal communication skills
• Highly detail oriented with strong organizational abilities
• Self-sufficient and proactive in task management
• Skilled in effective resolution and customer support

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $18.17 - $25.05, with short-term incentive bonus eligibility set at 5%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - California Virtual Office, AM - Arizona Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - Montana Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Oregon Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office, AM - Wyoming Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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