F&I Customer Support Consultant

Zurich is seeking an F&I Customer Support Consultant to join our Finance & Insurance (F&I) team. This remote role involves providing high quality support to our agents, brokers, customers, and partners through phone and electronic communication, ensuring exceptional service and resolution of inquiries. 

The Customer Support Consultant will manage a high volume of telephone and electronic inquiries from the organization’s agents, brokers, insureds, customers, claimants, and prospective customers. This role often involves extensive research to resolve complex issues, ensuring a high standard of customer service and satisfaction.

Must be willing to work Monday through Friday between the hours of 7:30am - 7:30pm CST (shift-based scheduling), with occasional Saturday and/or overtime as required. 

In this role, a Customer Support employee will be responsible for:

• Research and respond to telephone and electronic inquiries from customers.
• Enter inquiry data into tracking system.
• Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer’s vicinity).
• Locate claims office staff for insureds and other parties calling to report claims.
• Identify appropriate business or marketing reps for agents seeking appointments.
• Research and respond to telephone and electronic inquiries from customers.
• Investigate and route complaints from national/local insurance regulators and consumers to appropriate office for resolution.
• Locate claims office staff for insureds and other parties calling to report claims.
• Identify appropriate business or marketing reps for agents seeking appointments.
• Enter inquiry data into tracking system.

Basic Qualifications:

• Bachelor’s Degree and No prior experience required in the Customer Service area

       OR

• High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area

       AND

• Experience with Microsoft Office

Preferred Qualifications:

• Minimum of 6 months of call center experience
• Proven ability to multitask across multiple applications and systems
• Comfortable working with various platforms and multiple monitors simultaneously
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience in the finance, automotive, or auto dealership industry
• Strong team collaboration and interpersonal skills
• Excellent written and verbal communication skills
• Highly detail oriented with strong organizational abilities
• Self-sufficient and proactive in task management
• Skilled in effective problem resolution and customer support

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Hourly rate for this position is $18.56 - $25.48, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Kansas Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE