Life Operations Manager

Zurich North America is currently hiring a Life Operations Manager in our Kansas City market! This is an exceptional opportunity for a strategic, dynamic, and collaborative Life Operations leader to drive operational excellence, efficient service delivery, regulatory compliance, and continuous improvement.

Responsibilities Include:

• Direct day-to-day oversight of life operations to ensure prompt, accurate, and dependable service.
• Supervise assigned personnel, including selection, training, coaching and career development.
• Provide oversight of third‑party vendors and outsourced service providers supporting life operations to ensure service quality, operational efficiency, and alignment with business objectives.
• Monitor internal and vendor performance against agreed service levels, productivity standards, and quality metrics; address performance gaps through remediation actions and improvement plans.
• Ensure internal life operations team and third‑party activities comply with internal controls, regulatory requirements, audit expectations, and company policies.
• Identify opportunities and risks associated with changes in internal and external environments by developing and implementing short term and long-term operational goals.
• Oversite for technical enhancement and project management budget and delivery

Required Qualifications:

• Bachelors Degree and 7 or more years of experience in the Operations area
  OR
• High School Diploma or Equivalent and 9 or more years of experience in the Operations area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 7 or more years of experience in the Operations area
  AND
• People management experience

Preferred Qualifications:

• Strong communication, negotiation and influence skills
• Strong problem solving and critical analysis skills
• Project management experience
• Customer service experience
• Insurance industry experience
• Technology Application experience
• PowerPoint proficient

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $132,500.00 - $217,000.00, with short-term incentive bonus eligibility set at 20%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Kansas Virtual Office, AM - Overland Park
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-AK1 #LI-DIRECTOR #LI-HYBRID