RCIS Area Claims Manager Northwest Iowa - Storm Lake County

Zurich is currently looking for a to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. RCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture’s Risk Management Agency. Together with RCIS agents, we protect America’s farmers and ranchers.

Zurich is currently looking for an RCIS CROP Area Claims Manager. This position may work out of Northwest Iowa in Storm Lake County . Oversees a team of technical Claims Professionals. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff.

Additional responsibilities will include:

• Oversee day-to-day work activities of a group of adjusters by providing direction, technical guidance, and tracking and reporting on key metrics
• Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems
• Monitor file allocations, resources and other expenditures to ensure appropriateness
• Ensure compliance with all legal, regulatory and internal control requirements
• Responsible for attracting, onboarding, recruiting and retaining team members
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics
• Protect Zurich's reputation by keeping claims information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Basic Qualifications:

• Bachelor’s Degree and 4 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Claims area
  OR
  Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims area
• AND
• 3 or more years of claims handling experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Preferred Qualifications:

• Experience collaborating across work groups
• Experience in line of business
• Leadership, coaching or mentoring experience
• People Management experience
• Ability to collaborate across work groups
• Excellent communication skills
• Analytical skills
• Team lead of management experience

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Iowa Virtual Office
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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