RCIS Crop Area Claims Manager (Fresno)

Zurich is currently looking for a Crop Area Claims Manager to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S. RCIS offers insurance protection in all 50 states through a national network of about 3,600 licensed agents. RCIS offers a wide range of private product coverages, including a diverse selection of named-peril options, supplemental and stand-alone insurance products as well as federal crop insurance plans through the United States Department of Agriculture’s Risk Management Agency. Together with RCIS agents, we protect America’s farmers and ranchers.

The selected candidate will work virtually out of their home in Northeast North Dakota and lead a group of Crop General Adjusters. They should reside in one of the following Counties in North Dakota: Pembina, Cavalier, Walsh, Grand Forks, Nelson, Trail, Griggs, Steele, Cass, Barnes.

This role will be responsible for:

• Overseeing day-to-day work activities of a group of Crop claims adjusters by providing direction, technical guidance, and tracking/reporting on key metrics. 
• Contributing to the customer satisfaction targets by building and maintaining relationships with internal colleagues, and external customers to analyze and resolve quality and customer service problems. 
• Monitoring performance of staff and acting as an escalation point for claims to ensure they are handled in the most effective and efficient way to deliver on our customer centric claims service.
• Managing and coaching a team to set goals and achieve results and ensuring compliance with all legal, regulatory, and internal control requirements.
• Create a workplace culture that is consistent with the Zurich mission and vision. 

Basic Requirements:

RCIS Crop Area Claims Manager:

• Bachelors Degree and 2 or more years of experience in the Crop Claims area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Crop Claims area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Crop Claims area
  AND
• 2 or more years of Crop claims handling experience
• Customer Service experience
• Experience with Microsoft Office
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

 Preferred Qualifications:

• Crop Claims experience highly preferred
• Experience collaborating across work groups
• Leadership, coaching or mentoring experience
• People Management experience
• Ability to collaborate across work groups
• Excellent communication skills
• Analytical skills
• Team lead or management experience

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - California Virtual Office, AM - Fresno
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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