Underwriting Services Specialist II

Zurich North America is currently hiring an Underwriting Services Specialist II to join the Operations team! As an Underwriting Services Specialist II, you will provide advanced processing support for routine to moderately complex business transactions. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively grow your career.

Must be willing to work Monday through Friday between the hours of 7:30am - 5:30pm CST. This position is open to remote work.

In this role you will be responsible to:

• Service the needs of customers.

• Support others who maintain relationships with customers.

• Respond to inquiries quickly and completely, provide status updates.

• Recognize and respond to or refer opportunities.

• Identify and resolve problems by referring to policies, procedures, standards.

• Continually improve unit performance by analyzing and recommending enhancements to technical procedures.
   

Basic Qualifications:

• High School Diploma or Equivalent and 1 or more years of experience in the Customer Service or Transactional Operations area

       OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service or Transactional Operations area

Preferred Qualifications:

• Excellent customer service orientation

• Strong verbal and written communication skills

• Ability to produce a quality work product with detail and accuracy

• Experience working in a high-volume, production environment

• Advanced data entry skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Hourly rate for this position is $20.00 - $27.50, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Illinois Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE