Claims Handler - Commercial Insurance (Mid to Expert Level)

Claims Handler – Commercial Insurance (Mid to Expert Level)  

Job Purpose 

Drive excellence in claims management for commercial insurance in Poland! 
If you are passionate about finding fair solutions for our customers, enjoy working in a dynamic environment, and want to make a measurable impact within the commercial and industrial insurance sector, this opportunity is for you. 

Your Responsibilities 

• Handle, analyze and resolve claims for commercial business (Property, Liability, and related lines) independently and in line with Zurich’s service standards 

• Review policy coverage, gather facts, assess losses, and negotiate settlements with customers, brokers, and other partners 

• Ensure accurate, timely claims handling, balancing customer focus with adherence to legal and regulatory requirements 

• Collaborate closely with Underwriting, Risk Engineering, and Legal to resolve complex cases and identify process improvements 

• Support digitalization and continuous development of claims processes 

• Act as a point of escalation for particularly complex or high-value claims (for Senior/Expert level) 

• Contribute to sharing knowledge and best practices within the Claims team 

Your Profile 

• 5+ years (mid-level) or 8+ years (expert level) claims handling experience in commercial, industrial, or corporate insurance 

• Solid understanding of Polish insurance law, policy wordings, and the regulatory environment 

• Experience managing complex or high-value claims with a customer and solutions-oriented approach 

• Degree in Law, Insurance, Business, or related discipline; professional insurance qualifications are a plus 

• Analytical, decisive, and able to manage multiple stakeholders under time pressure 

• Excellent communication and negotiation skills 

• Strong team player with proactive, reliable, and collaborative work style 

• Fluent in Polish and English (spoken and written); German language skills are an advantage 

We offer: 

• Private medical care
• Life Insurance
• Hybrid work opportunities
• Flexible working time
• Integration events
• No dress code
• Annual Bonus
• Competitive Salary
• Learning & Development Programs
• Friendly and collaborative working atmosphere

Who we are: 

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. We set benchmarks in Commercial Insurance and are committed to delivering high-quality services for our customers every day. At our new Future Branch in Warsaw, we’re looking for colleagues who want to help shape Zurich’s next chapter in Poland. Join us to create a brighter future for insurance - together. 

Does this role feel like the right next step in your career? We look forward to receiving your online application (CV; cover letter optional) via the ‘Apply now’ button.

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