Data & Analytics Claims Manager - Personal Lines - Waterloo

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in with personal lines insurance, financial analysis and a strong business acumen, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Data & Analytics Claims Manager, Personal Lines, for our Waterloo office, to lead the translation of numbers into meaningful business insights and drive data-informed decision-making across the organization.

You will partner with business stakeholders to understand their challenges, connect the dots between data and business context, and deliver strategic recommendations. You’ll provide mentorship to junior team members, shape analytical best practices, and steer impactful cross-functional projects. Your expertise with tools such as Excel, VBA, Power BI, and macros will help build a high-performing analytics team that spans different levels of experience and supports continuous business improvement.

This is a unique opportunity to build your leadership experience and knowledge for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the Waterloo office or market-facing engagements.

What you will do

•    Lead collaboration with stakeholders to understand complex business challenges and structure robust analytical solutions.
•    Use Excel, VBA, macros, and Power BI to analyze and interpret data, automate processes, and deliver impactful insights.
•    Oversee preparation and organization of internal and external datasets for analysis and reporting.
•    Develop dashboards and executive-level reports that inform business strategy and drive continuous improvement.
•    Communicate findings and recommendations in clear, business-friendly language, connecting numbers to actionable strategic decisions.
•    Provide mentorship, guidance, and direction to junior analysts and help set team standards for best practices in financial analysis.
•    Steer and support cross-functional projects with colleagues in Canada and abroad as business needs evolve.
•    Participate in continuous learning and development and champion knowledge sharing within a collaborative team environment.
•    Contribute to team goals and adapt to changing priorities as we build and refine our team’s objectives.

Job Qualifications - What you bring to the table

Basic:
•    Bachelors  Degree in Computer Science, Statistics or Mathematics and 5 or more years of experience in transforming data for use in the business analysis area
OR
•    Masters Degree in Computer Science, Statistics or Mathematics and 3 or more years of experience in transforming data for use in the business analysis area
OR
•    PhD in Computer Science, Statistics or Mathematics and O or more years of experience in transforming data for use in the business analysis area
 

Required:
•    Bachelor’s degree in Computer Science, Statistics, Mathematics or Engineering (Master’s degree or MBA is an asset) 
•    Experience in Personal Lines insurance environment
•    Advanced analytical and strategic problem-solving skills
•    Strong verbal and written communication skills, able to translate complex data into actionable recommendations for senior leadership
•    Curiosity and business acumen, with a passion for making sense of numbers and driving business outcomes
•    Collaborative mindset and proven experience in team leadership or mentorship
•    Proficient in Excel, VBA, macros; advanced Power BI proficiency preferred
•    Knowledge of Python or coding languages is an asset
•    Experience with dashboard/report development for executive stakeholders
•    Demonstrated adaptability and ability to thrive in a dynamic, fast-paced environment 

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $110,0000 to $170,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
•    We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. 
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com