Claims Handler 12-Month FTC

130021

Job Summary

Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. In this entry level role you will work as part of a collaborative team that is responsible for the administration and negotiation of material damage claims.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:

• Proactively manage a portfolio of cases from notification of loss settlement in line with established standards, procedures, and guidance provided.

• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.

• Work towards resolving cases quickly and accurately, with a strong emphasis on customer satisfaction.

• Strive for continuous improvement on claim file handling with feedback and support through our Quality Audit processes

• Notification, administration, investigation, negotiation and settlement of material damage claims.

• Liaise with Customers, Brokers, Company Service Providers and Claimants by telephone and by written correspondence

• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations

Your skills and experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.

Preferred Qualification & Experience:

• Provide exceptional customer service with a focus on quality and care.

• Communicate effectively, both verbally and in writing.

• Prioritize tasks, meeting deadlines efficiently.

• Embrace a learning mindset and adapt to changing business needs.

• Understand and adhere to relevant legislative regulations and regulatory requirements.

• Collaborate effectively within a team, achieving individual and collective goals.

• Demonstrate advanced IT skills and resolve customer issues empathetically.

Additonal information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online".

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.