Lead Business Analyst Dublin/Wexford

Lead Business Analyst Dublin/Wexford Hybrid

Zurich Insurance Europe AG, Ireland Branch is looking for a Lead Business Analyst to shape and deliver business transformation initiatives across the General Insurance business. The role will report directly to the Head of Business Architecture & Operational Excellence as part of our Business Change Team.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need. 

Your Role

The role partners with senior leadership and the Head of Business Architecture & Operational Excellence to ensure that all analysis and process design work is tightly aligned with Zurich’s business architecture, strategic direction, and operational excellence objectives. 

The Lead BA plays a pivotal role in embedding business architecture principles into project and programme delivery, ensuring that solutions are sustainable, scalable, and fit for future business needs. The role also champions operational excellence and continuous improvement, identifying and implementing opportunities that enhance efficiency, customer experience, and business value. 

You will coordinate and mentor other Business Analysts, fostering a high-performance, customer-focused culture and driving the adoption of best practices in business analysis, business architecture, and process optimisation across the function. 

Your Skills & Experience

• Lead the elicitation, analysis, and documentation of complex business requirements, ensuring alignment with strategic objectives and target operating models
• Apply and adapt a range of delivery methodologies (e.g., Agile/Scrum, Waterfall, Lean) to suit project needs. 
• Plan and facilitate onsite and virtual elicitation sessions, workshops, and stakeholder interviews.
• Produce high-quality requirement specifications (Epics, User Stories) and solution design documents, ensuring traceability and prioritisation.
• Analyse and manage requirement risks, dependencies, and traceability matrices.
• Support the development of test plans, testing, implementation, and training activities, performing quality review checks on solutions.
• Lead post-implementation activities, including problem-solving and measurement of business benefits.
• Establish and govern business analysis standards and best practices, ensuring quality and consistency of deliverables across projects. 
   

Business Architecture 

• Collaborate with the Head of Business Architecture and senior team members to document and maintain business processes and models.
• Ensure analysis work is aligned with the organisation’s business architecture, strategy, and target operating model.
• Lead capability mapping, process documentation, and gap analysis by gathering information, facilitating workshops, and ensuring clarity of requirements. 
   

 Operational Excellence (OpEx) & Continuous Improvement (CI) 

• Identify and drive process improvements that enhance efficiency, quality, and customer experience, with a focus on TNPS, retention, and process efficiency.
• Lead the adoption of Lean, Six Sigma, or other process optimisation practices, including facilitating workshops, data gathering, and implementation activities.
• Track and measure the impact of improvement initiatives, collecting data and feedback for ongoing refinement.
• Promote a culture of continuous improvement and operational excellence within the BA function and across the business. 
   
   
  Education and Qualifications

• Bachelor's degree (or equivalent) and 8 or more years of experience in related field  
• General Insurance experience
• JIRA Experience (User Story requirements)  

Additional Information

Primary work location is Dublin/ Wexford but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!