Motor Damage Claim Handler - Hybrid

Motor Claims Handler-Hybrid

Due to growth of our Motor Claims Team in Zurich Insurance Plc we are looking for both experienced handlers or entry level candidates who are interested in both permanent and fixed term opportunities in our Wexford Centre of Excellence. The Motor Claims Team, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc  Reporting to the Motor Team Lead, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

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Your Role

The successful candidate’s responsibilities will include, but not necessarily be limited to the following:  

• Managing a portfolio of damage claims
• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
• Provide a high standard of customer service and adherence to legal and regulatory requirements
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
• Administration, investigation, and settlement of material damage claims
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
• Adhere to Central Bank compliance standards of operating 
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion 
• Maintain Claims Records in accordance with regulatory /statutory and internal requirements
• Be flexible to participate in ad hoc projects
• Deliver superior service in the management of your claims portfolio

Your Skills and Experience

A minimum of 2 honours in Higher Level subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Standard) or equivalent industry qualification

3 years plus industry knowledge
3 years plus experience working within The Motor Line of Business
Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
Excellent technical insurance knowledge 
Strong decision making and sound numeric skills
Experience in the engagement of suppliers and external vendors
Ability to recognize, understand and adhere to appropriate legislative regulations

Competencies: 

Ability to work within a team environment – focused on the achievement of both individual and team goals
Ability to build key relationships with customers internally and externally
Excellent communication skills (both verbal and written)
A strong team player with a flexible, positive attitude towards work 
Enthusiasm, ambition and innovation
Ability to operate independently
Pro-active with strong problem-solving, decision-making and judgment skills
Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations 
Excellent planning and organisational skills that support a high service standard 
All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values. 

Just some of our benefits include

• Training & Development Opportunities – dedicated learning and development team, financial support and rewards for completion of relevant education, paid professional membership fee
• Staff Pension Scheme
• Free On Site Parking
• On Site Café
• Sports & Social Club – active club organising activities such as sports events, competitions, quizzes, events and more
• Cycle to Work Scheme, Bicycle parking and shower facilities
• Health & Wellbeing – health insurance subsidy, flu vaccines, health screening, eye test vouchers, wellbeing talks and support etc.
• Paid Annual Performance Bonus
• Discounts – car, buildings, contents and life insurance discounts
• Hybrid Working – mix of on site and remote working

Additional Information

Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!