Operations Manager - Engineering Team Ireland Hybrid

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for an Operations Manager to oversee the Engineering Team in Ireland. 

As an Operations Manager will report to the Head of Engineering. The Operations Manager will nominate management representatives for managing a team of multi-skilled Engineer Surveyors and Technicians ensuring the team delivers a high-quality inspection service to its customers.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As an Operations Manager your main responsibilities will include, but not necessarily be limited to, the following:

• Motivate and empower team members to achieve targets and operational goals.
• Recruit, develop, and retain talented employees to maintain optimal staffing levels, and plan resources to meet business needs.
• Provide clear guidance and coaching to surveyors on health and safety, risk assessments, and best practice operational techniques.
• Efficiently allocate and oversee work to meet business targets, ensuring client inspections are scheduled by oldest date due
• Prepare and communicate operational plans to Team Leads, tracking business performance and making sure inspection reports are submitted on time and in line with Quality Assurance procedures.
• Foster a supportive and collaborative team culture, encouraging open communication and continuous improvement.
• Set, monitor, and uphold agreed service standards, ensuring inspections are booked within the required timeframes.
• Ensure the delivery of a high-quality technical service, complying with the latest technical standards, training, and client-specific instructions.
• Share relevant technical information with the team.
• Take ownership for resolving all complaints promptly, acting with empathy and professionalism.
• Recognise achievements, address performance gaps, and support colleagues’ growth through regular feedback and development opportunities.

Your Skills & Experience

• 7+ years of specific and relevant leadership experience within a similar environment. Remote work and remote management experience essential.
• University degree or equivalent third level qualification.
• Process, change and project management experience.

Additional Information

Work location is Ireland based and including travel to Zurich offices located in Dublin & Wexford. 

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!