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Personal Lines Agent- Hybrid


Personal Lines Agent 


Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join the Personal Lines team.


The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of; customer service, customer retention, policy administration, and sales – across our home, motor and travel products.


This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.


Your Role


As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:


  • Deliver telephone-based support to customers on all aspects of general insurance underwriting
  • Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service
  • Retain current customers in line with challenging business targets
  • Identify upsell opportunities for additional policy benefits
  • Contact targeted renewals to drive retention targets
  • Build rapport & relationship with our potential and existing customers
  • Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
  • Focus on the achievement of challenging service levels with customer centricity crucial to all processes


Your Skills and Experience


As a Personal Lines Agent your skills and qualifications will include:


  • Excellent phone manner & communication skills
  • Good IT Skills (use of MS Office Products)
  • Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers
  • Experience within the insurance industry would be an advantage
  • Completed or be in the process of completing CIP as a minimum and / or ACII qualification
  • Demonstrate excellent verbal & written communication skills
  • Have attention to details, ability to interpret data and ability to follow work through
  • Have the ability to prioritise and manage own work while considering the greater impact on the team
  • Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
  • Build rapport with our customers quickly & put the customer at the centre of everything we do
  • Be resilient in the nature of our work and adapt to changing conditions
  • Have good negotiation skills to close renewal offer & be target focused.
  • Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
  • Demonstrate solution focus in approach to work and dealing with stakeholders


Additional Information


Primary work location is Wexford. Position is Wexford based but occasional travel may be required to other Zurich locations.


If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.



Who we are


Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.


Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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