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RCIS Crop Underwriting Account Service Associate


Zurich North America is hiring a RCIS Crop Underwriting Account Service Associate to join the Crop Underwriting team in Winston-Salem, North Carolina! As an Underwriting Account Service Associate, you will support crop insurance agent customers, work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research, analytical, and critical thinking skills to effectively assess risks and grow your career.    


RCIS Crop Underwriting Associates perform various tasks. Responsibilities include reviewing and evaluating crop insurance policies, while adhering to company policies, state, and federal guidelines within their established authority.


This position is a hybrid model that supports a blend of in office and remote work from the Winston-Salem, NC area.


In this role you will be responsible for:


  • Ensure complete and accurate crop insurance policy underwriting by reviewing applications, written agreements, policy change forms, actual production history (APH) databases, acreage reports (AR), gathering missing information, resolving inconsistencies, and outlining next steps.

  • Respond to and process requests from claims and compliance departments related to the underwriting of policies.

  • Rectify errors and issues identified in the Federal Crop Insurance Corporation (FCIC) Error Report.

  • Specific duties as assigned by the leadership team to underwrite and support regional specialty crops. Regional specializations, i.e., Category C crops, whole-farm revenue protection, or Livestock Products.

  • Underwriter supports broker/agent/distributor/customer interactions by providing outstanding customer service skills.


Basic Qualifications:


  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

  • Knowledge of data collection and analysis

  • Microsoft Office experience


Preferred Qualifications:


  • Insurance industry knowledge applicable to crop and/or agricultural underwriting rules and procedures

  • Knowledge of agriculture, livestock, and/or multi-peril crop insurance and specialty programs

  • Superior skills in relationship building, active listening with customers and co-workers

  • Strong verbal and written communication skills

  • Customer service experience

  • Enjoys working with details and providing accurate data and/or information in a timely manner

  • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat

  • Ability to multi-task

  • 5% Travel


As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (


A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Remote Working: Hybrid
Schedule: Full Time

Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MM1 #LI-H


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