Head of Zurich Capability Centres 100% (Zurich, Switzerland)

Global Business & Operations (GBO) is the unit within Zurich responsible for global Travel and Cyber business, together with Zurich’s Global Operations, including Group Procurement and Supply Chain Management, Corporate Center Facilities Management and Zurich Capability Centers (ZCC)/ global shared services centers. Within Global Operations our goal is on the one side, to reduce expenses, and on the other side, to standardize and improve the quality provided and allow us all to increase our efficiency and benefit from these shared services.

Reporting to the CEO GBO, a newly created Head of ZCC role will drive transformation and management of Zurich’s global shared services centers. 

What you will do

• Develop and execute the overarching strategy for ZCCs, driving greater enterprise adoption, standardization, location optimisation, scalability, and cross-centre governance.
• Oversee operational performance and change management for ZCC operations across multiple countries, providing leadership to ZCC Heads and their extended teams (IT, Finance, HR, Strategy, Assurance).
• Lead transformational change by designing a future-fit shared services model strategy, considering additional front/middle/back-office process migration, together with the impact of AI.
• Build strong relationships with business leaders, external partners, and internal stakeholders.
• Continually advocate for enterprise expansion and optimal placement of services through the strategic expansion of ZCC offerings to additional Zurich’s country Business Units.
• Foster collaboration and resilience between centres, breaking down silos and building capability redundancy.
• Ensure consistent regulatory and compliance adherence across all centres.

What you bring

• Degree in Business, Finance or a related field.
• Demonstrated senior leadership experience in transformational global shared services (strategy, design, set-up, and governance of complex multi-tower operations).
• Proven track record of driving enterprise change, building scalable service models, and leading cross-functional teams.
• Experience managing large teams across multiple geographies.
• Understanding of property and facility management, including technical operations, supplier management, and workplace transformation.
• Knowledge of compliance, regulatory requirements, and risk management in a global shared service context.
• Ability to develop and execute change narratives, advocate for strategic expansion, and influence senior stakeholders.
• Future-focused mindset with a passion for continuous improvement and innovation, including AI and automation.
• Strong financial planning and budgeting skills to manage the cost and budget of operations.

You belong here.
 
Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.  
You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple. 
Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together. 
 
About Us 

Zurich is a leading multi-line insurer, serving over 75 million customers in more than 200 countries and territories with around 63,000 employees. For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience. Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world. 

We look forward to receiving your online application. 

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees. 

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  CH - Zürich 
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Mélina Carnal