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Incident & Release Manager - Claims Applications (m/w/d) 80-100%



Within the Transformation and Technology (T&T) department, the Solution Domain Property & Casualty (P&C) is responsible for driving the technological innovation and transformation of the Zurich Switzerland Business Unit.


For our T&T P&C Claims team, we are looking for an experienced and technically skilled IT Operation and Infrastructure Lead.


What you do


  • Coordinate and take ownership of issues in the productive environment with the IT applications being used by Zurich Claims departments
  • Be the single point of contact for Claims business department for production issues and pro-actively inform and keep track of tickets
  • Coordinate the resolution of tickets with other IT teams such as Incident Management, Development Teams and external providers
  • Be the expert and main contact for any infrastructure topics related to the Claims applications
  • Coordinate any infrastructure related topic with our strategic external supplies such as upgrades, patching activities, component renewals and re-platforming plans
  • Perform hands-on incident analysis, fixing and root cause identification for infrastructure issues
  • Perform and coordinate monthly releases around the claims applications
  • Assure completeness and correctness of the IT-documentation


What you bring


  • Minimum of 5 years working experience in similar positions and/or in areas such as IT Infrastructure and Incident Management
  • Bachelor’s degree in Computer Science or other Information Technology related areas
  • Excellent English communication skills (verbal and written)
  • Experience in collaboration and coordination of outsourced supporting teams nearshore and offshore
  • Deep knowledge of ITIL processes (Incident, Problem and Change Management)
  • Experience in analysing incident and debugging applications in Java, Tomcat, Websphere and MS SQL Server
  • Knowledge of Windows OS and Linux OS administration
  • Understanding of system integration (Webservices, REST, SOA)
  • Experience in continuous integration and release management tools (Atlassian Suite (JIRA, Confluence, Bamboo), GIT, Maven, HP ALM)
  • Experience with and knowledge of Guidewire ClaimCenter is a great advantage


Your contact


Talent Acquisition Consultant: Justine Faust (justine.faust@zurich.ch)  



Additional Information


Full time and par time: 80-100%

Work location: Zurich, Oerlikon

Remote Work: up to 60%


We look forward to receiving your online application - even without a cover letter.

You are welcome to convince us of your motivation in a personal meeting.



Who we are


Zurich is a strong brand - more than 1.4 million Swiss customers place their trust in our products and services.  Our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.


At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc.  Our talent acquisition and hiring processes respect this commitment daily. Join Zurich and be part of this culture.



Information for recruitment agencies


Zurich accepts no applications from recruitment agencies for this position. We therefore request that recruitment agencies do not submit any candidate documents neither via our employees nor through our online career portal. We refuse any responsibility for unsolicited applications as well as any associated fees. Thank you for your understanding.


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