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Junior IT Service & Support Engineer 80%-100%

108997

Are you passionate about delivering exceptional IT support and eager to develop your technical skills in a dynamic corporate environment? This entry-level role offers a unique opportunity to be the frontline support for our internal staff and partners, ensuring a superior customer experience.
 
What you will do
 
As a Junior IT Service & Support Engineer your main responsibilities will involve:
 

  • Provide first-line IT support to our Corporate Centre employees, focusing on high first-call resolution rates.
  • Handle routine IT issues and service requests, leveraging your foundational knowledge of our technology landscape and support policies.
  • Support basic video equipment in meeting rooms, maintain technology readiness, and address technical discrepancies.
  • Contribute to incident management, managing service requests efficiently to meet or exceed service level expectations.
  • Foster customer satisfaction by providing clear, concise information through various communication channels.
  • Ensure the basic IT needs of our organization are consistently met, laying the groundwork for high-quality IT service delivery.
  • Embody a "Customer First" ethos, demonstrating a welcoming and customer-focused approach.
  • Exhibit the ability to work independently and responsibly, showcasing a strong work ethic.
  • Handle VIP incidents and requests with a passionate and calm demeanor.
  • Be available for standby services 24/7, providing Platinum User support.
  • Proficiency in English and German is required.


What you bring
 

  • A Foundational understanding of Application and Network Support, Incident Management, and IT Asset Management.
  • An eagerness to learn Windows, Mac, and Mobile Operating Systems, along with Microsoft Teams, Identity Management, and meeting/conference solutions. 
  • Customer focused with a passion and drive for customer satisfaction and delivering business values
  • A commitment to continuous improvement in customer service, effective communication, and problem-solving.
  • Eagerness for personal learning and professional development in the IT domain.
  • Ability to work collaboratively, sharing knowledge and insights within the team.
  • Understand that the desire to learn is of utmost importance, but more important is understanding how critical service is and welcoming innovation with open arms. Be involved in a broader spectrum of IT support.

 

Additional Information

 

This role is a great opportunity for those looking to start their career in IT support, offering the chance to learn and grow in a supportive environment 

We look forward to receiving your online application. 

 

Zurich wants to attract the best talent and we acknowledge that talents might not always be available full-time. At Zurich we will consider requests for flexible working. Many of our employees work flexibly in a variety of ways. Please talk to us during the interview about the flexibility you may need.

 

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Information for recruitment agencies

 

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees. 

 

Why Zurich

 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

  • Location(s):  CH - Zürich 
  • Remote working: No - this role is office-based 
  • Schedule: Full Time
  • Recruiter name: Grace Cunningham

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